cairPrivacy Policy
This page describes what we collect when you use cair and how we keep that data protected. We at cair take your privacy seriously. We collect personal information only to operate our platform, process payments, comply with law, and improve your experience.
Our privacy practices apply to all cair users regardless of location—whether you access our live-dealer tables, sportsbook markets, or slot games from Jakarta, Surabaya, Bandung, Medan, or Semarang. We explain how we handle your data, who we share it with, and what rights you have.
We encourage you to read this policy carefully. If you have questions after reviewing, contact our support team via the contact details at the end of this page.
What Data We Collect on cair
We collect personal information in several ways. When you register on cair, we ask for your email address, full legal name, date of birth, phone number, and citizenship. We store this information to create and manage your account.
During identity verification, we request a copy of your national ID card, passport, or driver's licence, plus a selfie. We use this data to verify your identity and comply with know-your-customer (KYC) requirements. We do not share your ID image with third parties except as required by law.
- Account credentials: email, password hash, username
- Personal data: name, date of birth, phone, citizenship, address
- Identity documents: government-issued ID scan, selfie
- Payment data: bank account details, e-wallet details (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet)
- Transaction history: deposits, withdrawals, game activity, balance records
- Device and browser data: IP address, device type, browser type, cookies, log data
- Game interaction: spin results, bet history, session duration, game selections
We do not intentionally collect sensitive categories of data such as racial or ethnic origin, political views, or health information. If you voluntarily provide such data in account notes or correspondence, we treat it with extra care and use it only as necessary.
How We Use Your Data
We use your data for core operational purposes. Your email and password allow you to log in. Your name and address are verified against your ID document. Your payment information enables deposits and withdrawals through our financial partners.
We track your transaction history and game activity to enforce our terms of service, detect fraud, prevent money-laundering, and comply with regulatory obligations. If you request a withdrawal, our compliance team reviews your account history and recent activity to ensure the transaction is legitimate.
- Account management
- We use your data to maintain your account, process logins, reset passwords, and manage your balance.
- Fraud detection
- We analyse transaction patterns and account behaviour to detect and prevent fraud, money-laundering, and suspicious activity.
- Regulatory compliance
- We retain and use your data to comply with anti-money-laundering laws, KYC requirements, and other legal obligations.
- Customer support
- We use your data to respond to support requests, investigate disputes, and resolve complaints.
- Platform improvement
- We analyse anonymised usage patterns to improve our platform, fix bugs, and develop new features.
Third-Party Processors and Data Sharing
We use external processors to operate cair. Your payment data is shared with financial institutions and payment processors—the banks handling mobile banking, local payment, online payment, e-wallet virtual accounts, and the e-wallet providers (mobile banking, local payment, online payment, e-wallet, mobile banking). These processors are bound by data protection agreements and use your data only to process your transactions.
We may share your data with law enforcement, regulators, or other government agencies if required by court order, subpoena, or applicable law. We do not sell your personal data to third parties for marketing purposes.
Our servers may sit outside your jurisdiction
We store cair user data on servers located outside Indonesia. By using cair, you consent to your data being transferred to and processed in these jurisdictions, subject to this privacy policy and applicable law.
Data Retention and Deletion
We retain your personal data for the duration of your cair account and for a reasonable period afterwards to comply with legal and regulatory obligations. We typically retain transaction records for at least five years. Identity documents are retained for the same period.
If you request account deletion, we delete or anonymise your personal data subject to legal requirements. We may retain anonymised or aggregated data for analytics. You can request data deletion or access via our support team.
Cookies and Tracking Technologies
cair uses cookies to maintain your login session, remember your preferences, and track usage patterns for security and improvement purposes. We also use cookies to prevent fraud and analyse how you navigate our platform.
You can disable cookies in your browser settings, but this may impair cair functionality. We do not track you across websites or share tracking data with unaffiliated third parties.
Your Rights and Access
You have the right to access your personal data held by cair. You can request a data download from your account settings or by contacting our support team. We typically respond to such requests within 30 days.
You have the right to request corrections to inaccurate data, request deletion subject to legal obligations, and object to certain types of processing. To exercise these rights, contact our support team with proof of identity.
Security Measures
We employ industry-standard encryption, firewalls, and access controls to protect your data. All communication between your device and cair servers is encrypted using TLS (Transport Layer Security). Your password is hashed, never stored in plain text.
We restrict data access to employees and contractors who need it to operate cair. We maintain audit logs and perform regular security assessments. However, no system is completely secure. We cannot guarantee absolute protection against all breaches.
Contact and Complaints
If you have privacy concerns or wish to exercise your data rights, contact cair support via live chat, email, or phone. Our team handles privacy requests during business hours.
If you believe we have violated your privacy rights and are unsatisfied with our response, you may lodge a complaint with your local data protection authority or regulator.
Policy Updates
We may update this privacy policy from time to time as we improve cair or respond to legal changes. We will notify you of material changes via email or by posting a notice on our website. Your continued use of cair after such changes constitutes acceptance of the updated policy.
This privacy policy was last updated in 2026. We review and update it regularly to reflect our current practices and legal requirements.
Summary
At cair, we collect personal and transaction data to operate our platform, process payments, prevent fraud, and comply with law. We protect your data with encryption, access controls, and regular audits. We share your data only with financial processors, law enforcement when required, and other parties necessary to operate cair.
You have rights to access, correct, and delete your data. We retain data for regulatory periods and then delete or anonymise it. Our security practices are industry-standard, though no system is perfectly secure.
For privacy questions or to exercise your rights, contact cair support. Our team responds within 30 days. Your trust is important to us, and we are committed to protecting your privacy on cair.